Every computer consultant, every managed service provider, every technical consulting company – every successful business – needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.
When you document your processes and procedures, you design a way for your company to have repeatable success. And, as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
Almost every consultant I talk to or coach has the same issues: They need better procedures. They need better processes. They are too busy to create this stuff from scratch. Key pieces of knowledge are in one person’s head (often the owner). That ties the owner to the company and limits growth. It also makes the owner the choke-point for everything in the organization.
I have just completed a four-volume set of books on Standard Operating Procedures for Technology Consultants. Topics in the 4-book set include:
- Getting Started
- Client Management
- Employees and H.R.
- Company-wide Policies
- Technical Support Policies and Procedures
- Practical Examples
- Monthly Maintenance
- Disaster Recovery
- and more
This four-book set includes more than 1,300 pages and covers everything you need to set up, run, and fine-tune a great consulting business. PLUS there are dozens of downloads that include additional material, valuable checklists, Excel spreadsheets, and more.
Don’t Start From Scratch!
You may not implement everything exactly as I lay it out, but I discuss the issues and why you might create one policy or another. Then I propose some policies you can take and mold to fit your company.
Can you do all this yourself?
How’s that working so far?
These books will save you hundreds – and more likely thousands – of dollars in just a few weeks. Time and time again I’ve helped businesses create small changes that resulted in huge instant increases in profit.